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How acee365 Handles Your Personal Information

This privacy policy covers every piece of information you share when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device tracking explainedClear contact path for data requests
acee365 How acee365 Handles Your Personal Information
HOW WE PROTECT DATA

Our Data Handling and Security Practices

We apply encryption to all data exchanged between your device and our servers, including the payment details you enter when depositing via bKash, Nagad or Rocket. Cookie settings, data retention periods and your right to request changes are explained in the four points below — each one a specific, actionable area of how we manage your information.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how sections of the lobby are used. You can disable non-essential cookies through your browser settings at any time.

Payment Data Handling

bKash, Nagad and Rocket transaction references are stored only as long as needed for withdrawal verification and dispute resolution. Full wallet credentials are never saved to our database.

Account Security Measures

Every login triggers an OTP sent to your registered mobile number. If we detect a new device or an unusual IP location, the session is held until the OTP is confirmed by you.

Retention and Deletion Rights

You can request deletion of your account data by contacting support. We retain transaction logs for the minimum period required by our operational and dispute-resolution obligations before erasing them.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you need to review, correct or delete the personal data tied to your acee365 account — including payment records linked to bKash, Nagad or Rocket — you can reach our team through the channels below. We aim to respond to all data-related requests within a reasonable timeframe; complex deletion requests may take longer depending on verification steps.

Live Chat Open the chat widget inside your account dashboard. Identify yourself with your registered mobile number and describe your data request clearly so we can verify you quickly.
Email Support Send your privacy request to our support email address. Include the mobile number linked to your bKash, Nagad or Rocket wallet so our team can locate your account record.
Account Settings Some data preferences — such as marketing communication opt-outs — can be adjusted directly in your account settings page without contacting support at all.

Common Questions About Your Privacy on acee365

The questions below cover what Bangladesh players most often ask about how their data is handled, who can see it, and how to act on their rights. If your question is not here, contact us directly through the live chat channel inside your account.

We collect your name, mobile number, email address and the payment method you register — bKash, Nagad or Rocket. Device type and IP address are also logged for account security purposes.

Transaction references are stored to process withdrawals and resolve disputes. Full wallet credentials or PINs for bKash, Nagad or Rocket are never saved to our servers at any point.

Game studio partners like Pragmatic Play or Evolution see only the data needed to run the game session. We do not sell or share your personal data with unrelated third parties.

Contact us via live chat or support email with your registered mobile number. We will verify your identity and send your data summary within a reasonable processing period.

Yes. Send a deletion request through live chat or email. We retain transaction logs only for the period required by our operational obligations, then erase them as part of the deletion process.

We use essential cookies for login sessions and optional analytics cookies to improve the lobby. You can turn off non-essential cookies through your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.